Google's Search Generative Experience (SGE): A Marketer's Guide

Early Days of Google’s Search Generative Experience (SGE) are a Playground for Digital Marketers

We talk a lot about using AI as a tool and how it can make not only our day-to-day lives easier, but our target audience’s lives easier too. In a lot of ways, it seems like the use of AI tools like Chat GPT and Bard could replace traditional search. It’s tough to say at this point how the chips will fall,but search engines like Google are making a significant bet that search will exist in the future by integrating AI directly into search results.After all, Google is a business and search is one of its most important products.

Duringthe Google IO Conference in May, Google announced their plan to bring generative AI into Google search results. Google refers to this asSearch Generative Experience (SGE). Since then, this new feature has been accessible to individuals who are part of Search Labs. Google hasn’t released numbers of how many people are currently using SGE, but that number is likely still small given there is a waitlist and Google is only granting access to a limited number of users at a time.

A small number today means that marketers have time to play around with SGE and start to understand what influences it ahead of the full rollout.

[TIP]Generative AI in search is a huge opportunity for digital marketing nerds to sink their teeth into this new feature. If you’re not on that waitlist and you’re a marketer, you should sign up today.

What Does the Experience Look Like in Search?

I was recently moved off the waitlist and into the world of SGE. At a high level, it doesn’t have the same capabilities of Bard or Chat GPT, but it will still disrupt the way people find answers. Google is testing this feature and there is work to be done, but with early testers providing feedback, SGE will be rolled out to the public before we know it. What makes this particularly disruptive is Google users will be using Generative AI automatically, rather than needing to actively sign up for a Chat GPT or Bard.

Seamless Integration

Generative AI in search is really easy to use. Similar to other search engines (like Bing, who released AI features in search), the interface of Google’s search engine hasn’t changed drastically. People will still be greeted by the Google.com homepage they’re used to seeing.

The biggest change is when they hit enter and see the Google Search Result.

When a searcher uses Google, they will be met with a generative result. The biggest difference between the answer boxes we’re used to and the generative result is that the generative result pulls from multiple sources instead of only one

This generative result takes up the majority of above the fold real estate. It is followed by the search result we’re used to, organic links and search features.

What search queries look like is going to vary person-to-person. People likely won’t change their behavior with the types of queries they type in at first. Afterall, we’ve been using Google basically the same way since 1998 and it is a big shift in behavior to go from searching “things to do in X” to having a conversation with Google Search like it’s a travel agent.

However, as people start to understand the power of the tool, longer tail queries are likely going to become the norm.

Anticipated early state:

• Search query:things to do in erie pa in July

Anticipated intermediate state:

• Search query:things to do in erie pa in July for a couple and their dog

Anticipated long term state:

People will be searching for very long tail keywords. Example:My partner and I really like breweries, hiking, and kayaking, we have three days to visit erie what should we do

Today, SGE isn’t able to give me a full itinerary.

However, looking at the present capabilities of Bard, it isn’t too far-fetched to believe that this will be possible one day in search.

[Source: Bard]

New Ways to Refine Searches

The generative results feature multiple options to encourage searchers to engage with itsConverse featureAI chat bot.This includes:

• Frequently asked questions that allow searchers to dig in deeper about a specific topic (sound a little bit like People Also Ask results?).
• An option to ask a custom follow up question
• An option to to “converse”

Clicking any of these options will enter you into a chat - sort of. You’re moved to another search results page with a new answer followed by additional organic links for your consideration.

This feature is great for keeping a history of your searches and links for you to refer back to. The converse feature does not have the same conversational capabilities of Bard or Chat GPT, and does best answering conditional statements or the specific questions prompted by Google.

Google is Sourcing Answers from Multiple Sources Instead of One

We know that Google is leveraging its index, knowledge graphs, and user feedback to inform what is displayed in SGE. Instead of using one or two sources for each featured snippet (Answer Boxes, People Also Ask Questions, Knowledge Graphs, etc.), Google is leveraging more of its library and its understanding of that library to provide a more robust answer to a searcher’s query directly in the search engine result page.

Recently, Google has shared additional places it’s sourcing this information for travel and shopping queries.

• For Travel:
• Reviews
• Photos
• Business Profiles
• For Ecommerce:
• Google’s Shopping Graph

[TIP]If you’re in either of these industries, it’s a great time to make sure you have your ducks in a row across these sources

What this looks like in action:

• Search query:zahav philadelphia

• Date Founded:https://www.zahavrestaurant.com/chef.html(the only page 2008 is mentioned)
• Phone Number: Website, Google Business Profile, orVisit Philly
• Known for Hummus: Approximately 10% of reviews mention hummus (218/2,417). “Hummus” is the highest-mentioned ngram in Google reviews for this restaurant. (And who could blame them? It is delicious).

• Best Restaurant In America: Eat Travel Drink
• 4:30 Arrival time:Eat Travel Drink

[Source:Eat Travel Drink]

At minimum, the SGE answer box pulled from 4 different sources to satisfy this query.

SGE Isn’t Consistent Across Industries

Industries that fall under “Your Money. Your Life” (YMYL) categories, likely won’t see SGE for a while. YMYL content is under morestrict quality guidelinesthan non-YMYL content. YMYL topics can directly and significantly impact people’s health, financial stability or safety, or the welfare or well-being of society - and any misinformation that is provided could cause harm.

YMYL topics include (but are not limited to):

• Health or Safety:Topics that could harm mental, physical, and emotional health, or any form of safety such as physical safety or safety online.
• Financial Security:Topics that could damage a persons’ ability to support themselves and their families.
• Society:Topics that could negatively impact groups of people, issues of public interest, trust in public institutions, etc.

[Source: Search Quality Evaluator Guidelines, 2022]

So far, Google will not answer questions with SGE that could直接影响a person’s decision related to their finances or society. However, it will answer questions that caninformsomeone’s decision. When it does so, it does so with caveats.

I tested a handful of queries to see what Google would and would not answer with SGE.

All results still included the option to “converse” with Google, even when SGE wasn’t present. For non-SGE results, clicking “converse,” only displays typical results and there is no sign of SGE.

Even though there may be a handful of topics that we won’t see SGE for, SGE appears more often than not when using Google (if you're enrolled in Search Labs).

But Wait, What if SGE is Inaccurate?

Google and other AI developers know that their AI products aren’t going to nail it 100% of the time. In the result above we can see a mismatch in information between the SGE and the answer box featured. However, as time progresses, this technology is only going to get better.

If you see inaccurate information, you have the option to provide it directly to Google (as you have historically been able to do with the answer boxes we know today).

What Does this Mean for Search Marketers?

This is one of many AI updates that are shaking up the way that people look for answers. Similar to other tools, the shift to these AI experiences vs traditional searches are going to be reserved to early adopters for now.

话虽这么说,联合国like tools like Chat GPT and Bard where people have to actively go and investigate the tools, SGE is going to be front and center of every one of Google’s billions of users once it’s fully rolled out.

不要惊慌

This isn’t the first time we’ve seen Google pushing for users to find the answers they need directly on the search engine result page rather than clicking through. Google’s vision statement, afterall, is "to provide access to the world's information in one click".

We survived the initial roll out of answer boxes by adapting our marketing strategies, and we can do the same now.This is a change we should embrace.

New Opportunities

Instead of answer boxes allowing users to click through to one site, there’s an opportunity for prime search real estate for multiple sites.

Preparing for Change

Change is coming. To start preparing yourself, here are 6 things you can do to actively prepare for SGE rolling out.

1. Monitor your click-through-rate:One of the first things to change will likely be click-through-rates. As SGE rolls out to more users, the click-through-rate of the ten organic links (even position 1) may lower. You can monitor your click-through-rate in Google Search Console.
2. Stay on top of product updates:Google announcements of continued roll outs and what’s feeding the SGE results. You can get these updates directly sent to your inbox bysigning up for weekly news and stories from Google.
3. Think about youronline reputation managementstrategy. SGE can source information across Google’s index - ensuring that the narrative about your brand is accurate will mean you need to own the brand narrative.
4. Ensure your owned properties are accurate and up to date:This includes your website, shopping listings, and Google business profiles.
5. Play around with the tool yourself:Take time to understand the interface, how it pulls information, and how that can impact how your target audience makes decisions. THis information can help you think through what your current approach may need to change.
6. Follow industry blogs that are actively testing and trying to understand how AI will change the way people find answers.